Privacy Policy

1. Information We Collect

Marlin Plumbing Heating & Air collects information you voluntarily provide when contacting us through our website, including your name, phone number, email address, and service details.

We may also collect standard web analytics data such as IP address, browser type, pages visited, and referring URLs to help us understand how visitors use our site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and schedule service appointments
• Provide the plumbing, HVAC, and water treatment services you request
• Communicate with you about your service appointment or estimate
• Send service reminders or follow-up communications (you may opt out at any time)
• Improve our website and the quality of our services

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with trusted service providers who help us operate our business — such as scheduling software (Housecall Pro), email platforms, and analytics tools — under strict confidentiality agreements. These providers are not permitted to use your information for any other purpose.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites (such as review platforms). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

7. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.